The image that you and your business portray in the pavement maintenance industry can make the difference between success or failure. Both residential and commercial clients want to see in a contractor the type of quality that will translate into the quality of work they expect. In this age, customers are more demanding. Your first impression will create a picture in the minds of your clients that will lay the foundation for your relationship with your business. If you’re looking for more tips, Kansas city asphalt paving has it for you.
You might not stand out among your competitors if your image does not project superiority, competence, and consistency. Here are some guidelines that will allow your customer to make the best impression. There is very common sense in most of these tips. Just ask yourself how in every aspect of interaction between yourself and a business you were looking to hire, you would want to be treated. Make sure that your client is promptly responded to. Try to prevent machines from answering. Simply hire an answering service if you don’t have someone on the staff to respond to the phones. People want to talk to individuals, not to machines. Be sure that there is a process for handling calls. Consistency begins with the first phone call and should be followed throughout your company in all forms.
Make sure to remove yourself from all distractions while interacting with your client. With all your attention, concentrate on their problem. Be sure to be well groomed if you are going to meet your client in person. This also implies having proper attire. Make sure that you present a business card with all the information you need, such as: fax number, office number, mobile number, address, website, and e-mail address. This will demonstrate to your client that your business is prepared to communicate across all avenues. Be articulate with your client, as well.
CONTACT INFO :
Platinum Paving KC
104 S. Belmont Boulevard, Kansas City, MO 64123
Phone Number : 816-702-0013